customer service

5 Strategies for Seamlessly Onboarding a New Client

Picture this… You just opened up your email to see the prospect you met with last week has signed your contract.  She’s a super hero and also sent her credit card authorization form without you having to chase her down for it. You do a little happy dance and fist pump in the privacy of …

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“I’m Sorry” Two Of The Most Important Words In Marketing

By Kim J. Walsh-Phillip You want to know the truth? I wish that I was able to spend all day long working with clients, developing their strategies and executing their marketing plans. It is what I am most passionate about and was born to do. Being a business owner, however, I have to spend more …

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